Getting Started with MicroMain Mobile Technician
The Mobile Technician app lets MicroMain users work offline to complete assigned tasks using a smartphone, tablet, or other mobile device. You can also create new tasks while in the field. Log-in access to Mobile Technician is limited to MicroMain users with the correct credentials.
Getting Started Information for Administrators
Log-in access to the Mobile Technician app is limited to GLOBAL users who have certain user roles and assignments in GLOBAL. GLOBAL Administrators must set up these user roles and other assignments before Mobile Technician end users can log in and use the app. To log in to Mobile Technician, GLOBAL users must :
- be included on the Resources > Labor list.
- have a WO User, WO Manager, or WO Admin user role.
- have the Mobile Technician user role.
- if Multisite is enabled, the user must be assigned to at least one Site.
Note: Users must be included on both the Security > Users list and the Resources > Labor list in order to log in to Mobile Technician.
Important: The contents of the Username field on the Security > Users > User Detail page and the contents of the Person field on the Resources > Labor > Labor Detail page must be identical .
GLOBAL User Roles and Permissions in Mobile Technician
| User Role | Permissions |
|---|---|
| Mobile Technician | Required to log in and use the Mobile Technician app. |
| WO User | Can create tasks with self as assigned Labor in Mobile Technician Can scan assets to create tasks with self as assigned Labor in Mobile Technician |
| WO Manager and WO Admin | Can create tasks with self or others as assigned Labor in Mobile Technician Can scan assets to create tasks with self or others as assigned Labor in Mobile Technician |
Getting Started Information for Users
To get started using Mobile Technician, first download the app from the Google Play Store or the Apple App Store. You can log in to Mobile Technician using your MicroMainGLOBAL credentials. If you need credentials, contact your MicroMain administrator.
After you have downloaded and installed Mobile Technician, you can log in using the following information:
- your company name as it appears in MicroMainGLOBAL.
- your MicroMainGLOBAL user name.
- your MicroMainGLOBAL password.
- Once you have successfully logged in, you are taken to the Home screen, where you can view your assigned tasks and get started with your workday.