User Groups

Users in GLOBAL are assigned to Users Groups. Each User Group is a collection of User Roles that determine the options individual Users have to access and work with items in GLOBAL. There are three original User Groups in GLOBAL: Maintenance Users, Maintenance Managers, and Maintenance Admins. All three groups have the same basic options to access and work with items in GLOBAL. Maintenance Managers have options in addition to those available to Maintenance Users, and Maintenance Admins have the greatest number of options to access and work with items. The following table shows examples of the options available to each of the User Groups:

Items	Maintenance Users	Maintenance Managers	Maintenance Admins
Work Orders	Create and submit self-assigned Work Orders Edit self-assigned Work Orders Issue self-assigned Work Orders Complete Work Orders	Create and submit Work Orders Add certain items on the fly to Work Orders Edit Work Orders Issue and complete Work Orders Cancel Work Orders	Create and submit Work Orders Add certain items on the fly to Work Orders Edit Work Orders Issue and complete Work Orders Cancel Work Orders Delete Work Orders
Service Requests	View submitted Service Requests	View submitted Service Requests	View submitted Service Requests Manage Service Requests
Preventive Maintenance	View PMs View PM Calendar View PM Schedule Templates	Create PMs Edit PMs View PM Calendar View PM Schedule Templates Create PM Schedule Templates Edit PM Schedule Templates	Create PMs Edit PMs Delete PMs View PM Calendar View PM Schedule Templates Create PM Schedule Templates Edit PM Schedule Templates Delete PM Schedule Templates
Resources	Enter Resources items in forms View Resources list items	Enter Resources items in forms View Resources list items Create Resources items Edit Resources items	Enter Resources items in forms View Resources list items Create Resources items Edit Resources items Delete Resources items
Administration	Enter Administration items in Forms View Administration list items	Enter Administration items in Forms View Administration list items Create Administration items Edit Administration items	Enter Administration items in forms View Administration list items Create Administration items Edit Administration items Delete Administration items
Assets	Enter Assets on forms Limited editing of Assets	Enter Assets on forms Create Assets Edit Assets	Enter Assets on forms Create Assets Edit Assets list items Delete Assets list items
Libraries	View Libraries items	View Libraries items Edit Libraries items Create Libraries items	View Libraries items Edit Libraries items Create Libraries items Delete Libraries items
Inventory	Enter Inventory items on forms View Inventory list items	Enter Inventory items on forms View Inventory list items Create Inventory items Edit Inventory items	Enter Inventory items on forms View Inventory list items Create Inventory items Edit Inventory items Delete Inventory items
Organization	View Organization items	View Organization items Edit Organization items Create Organization items	View Organization items Edit Organization items Create Organization items Delete Organization items
Directory	View Directory items	View Directory items Edit Directory items Create Directory items	View Directory items Edit Directory items Create Directory items Delete Directory items
Reports	Generate Reports View exported Reports Delete exported Reports	Generate Reports View exported Reports Delete exported Reports	Generate Reports View exported Reports Delete exported Reports
Security	No access	No access	Create / edit / inactivate Users Create / edit / delete Groups Create / edit / delete Requesters

Note: While the three original User Groups in GLOBAL are designed to fill the needs of most organizations, User Groups can be customized by users with Administrator permissions. User Roles can be added to or removed from an existing group, or can be used to create new User Groups.