Submitting a Service Request

The Service Requester Portal allows you to submit online service and maintenance requests to your facilities maintenance team. You can track the status of your requests in the portal. You can also enable notifications that let you know when a request has been approved or rejected. Use the following steps to submit a service request.

  1. To open the New Service Request form, do one of the following:
    • On the Home page, select New Service Request .
    • On any page, select New Service Request on the left navigation menu .

    The Service Requests > New Service Request page opens.

  2. The fields you see on the New Service Request page depend on how your organization has configured GLOBAL. You will see one of the three configurations listed below. Find the configuration with the fields that match the fields on your New Service Request page and follow the steps for filling the fields for that configuration.

    3. Configuration One

    • Site This field fills automatically.
    • Asset (Optional) If you know which Asset the service request applies to, select it from the drop-down list.
    • Location If an Asset is not selected, this field is required. Enter the location at your Site where you are requesting service. For example, you can enter a piece of equipment or an area of a building.
    • Description Enter a description of the issue you are observing or the service you are requesting. For example, you can report an unusual noise coming from a piece of equipment or request a specific repair.

    Configuration Two

    • Site This field fills with your default Site. Use the drop-down menu to select another Site.
    • Asset (Optional) If you know which Asset the service request applies to, select it from the drop-down list.
    • Location If an Asset is not selected, this field is required. Enter the location at your Site where you are requesting service. For example, you can enter a piece of equipment or an area of a building.
    • Service (Optional) You can select a Service from the drop-down list. If you do not know the name of the Service you are requesting, or do not see it on the list, you can enter it in the Description field.
    • Description If you did not select a Service from the drop-down list, enter a description of the issue you are observing or the service you are requesting. For example, you can report an unusual noise coming from a piece of equipment or request a specific repair.

    Configuration Three

    • Site This field fills automatically.
    • Asset (Optional) If you know which Asset the service request applies to, select it from the drop-down list.
    • Location If an Asset is not selected, this field is required. Enter the location at your Site where you are requesting service. For example, you can enter a piece of equipment or an area of a building.
    • Service Select a Service from the drop-down list.
  3. To submit the service request, select Submit. The Service Request page opens and the new service request appears on the list.

Service Request Status and Notifications

You can check the status of your service request by selecting the Service Requests button on the left navigation menu service requests button.

Depending on how your organization has configured Service Request, you may be able to edit notifications for service requests you have submitted. You can receive notifications when a service request is received, accepted, completed, or rejected. You can receive notifications via email, in Service Request, or both. To edit notifications:

  1. Select Home Page, then select Settings.
  2. Select the Notification Settings tab. Edit service request notifications as desired. Email notifications are sent to the email address associated with your GLOBAL Requester account. You can access badge notifications by selecting the numbered notification alert on your profile badge .

Note: Notification settings are available on the My Info page in Service Request. If you do not see the Notification Settings tab, your organization has not enabled notifications and you will not receive notifications from Service Request.

Note: Notification settings marked with the locked symbol have been locked by your administrator. You can not edit locked settings.

Note: Available notification settings are determined by your GLOBAL Administrator. You may not see all of the options listed above.

Information for GLOBAL Users

GLOBAL and Service Request are separate applications. In order to use both GLOBAL and Service Request, you must have a User account in GLOBAL and a Requester account in Service Request. Each of these accounts require unique log in credentials.

Users logged in to GLOBAL can access the Service Request log in page by selecting the New Record button at the bottom of the left navigation menu , then selecting New Request. Use your Requester credentials to log in, then follow the steps above to submit a service request.